Subscription Management
is more than just billing

At Paywizard, we believe managing your subscribers is much more than just billing and collecting payments. To us, it’s about understanding the Decision Moments your customers go through when deciding to sign-up and use your service:

  • How do you attract loyal customers?
  • How easy is it to sign-up?
  • How do you collect payment?
  • How can you cross-sell and upsell?
  • How can you pre-empt customers from leaving?
  • How can you win back customers who have left your service?

All questions that will be critical when turning prospects into a loyal and paying customers.

We’ve been supporting subscription-based businesses for over 18 years. Our experience is real. We know what it takes to acquire, grow and retain paying customers. And we know what its like to be you. This insight is deeply embedded in all that we do.

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MAKE EVERY DECISION MOMENT COUNT - FOR YOU AND YOUR CUSTOMERS

Through a combination of our expertise, insight and the power of our Subscription, Billing and CRM Platform, we can help you maximise your revenues at each Decision Moment.

Find

Deliver the right offer at the right time

Join

Effortless & fast sign-up to your product or service

Consume

Drive consumption of your product or service

Upgrade

Targeted marketing programmes to drive upsell

Downgrade

Self-service to help customers amend packages

Bill

Pain free and simple billing through appropriate payment methods

Leave

Strategies to retain customers

Winback

Campaigns to entice churned customers back to your product or service

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TECHNOLOGY + INSIGHTS + PEOPLE

With over ten million customers acquired, our Paywizard Agile Platform + our Insights + our people, delivers advanced subscription, billing and CRM with performance marketing to drive revenues across each Decision Moment.

FLEXIBLE SUBSCRIPTION PACKAGES

  • One form, agile, subscription creation
  • Flexible billing frequency
  • Apply multiple prices to the same subscription
  • Attached discounts to subscriptions during and after setup
  • Customised discounting and tracking
  • Product Catalogue Management
  • Single view summary
  • Flexible upgrades, downgrades and crossgrades

CRM & MARKETING

  • Drive marketing campaigns based upon key Decision Moments
  • Extract segmented data from CRM for campaign execution
  • Real-time Insight dashboard to guide segmentation
  • File format supports all leading email and marketing automation systems
  • At a glance campaign results
  • Send ‘tactical’ personalised emails
  • Fulfilment and warehousing
  • Contact centre support

SECURE AND ACCURATE BILLING

  • Support 300 payment methods and 100 currencies worldwide
  • Mid-month pro-rata adjustments
  • Tax support
  • Currency and exchange rate support
  • Regular schedulers for billing including resetting billing days
  • Capturing billing failures in a sophisticated credit control cycle
  • Management and creation of clear and concise invoicing upon purchasing

EXPERT TIPS:

“Clearly, the less clicks to sign-up, the easier to convert prospects into paying customers. However, its important to give your potential customers reassurance in your brand and in our experience, leveraging tools such as webchat at the right time, are critical to converting interest into paying customers.”


Debbie Leishman, Chief Operating Officer

Brian Quinn

Marketing Operations Director

“We’ve worked with Paywizard for more than 15 years and the service we receive is second to none. The team is thoroughly committed to delivering excellent customer service, while constantly striving to improve efficiency and effectiveness at every stage of the customer journey.”

The Paywizard Difference

We bring together software, professional services and insights to maximise the return across every Decision Moment. With over 100 projects delivered, we’ve seen some amazing results for our customers:

10m+

customers acquired for our clients

up
to

30%

conversions on upgrade programmes

up
to

25%

conversions on acquisition campaigns

up
to

60%

conversions on churn reduction programmes

100+

subscription
projects

18+

years of
experience

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