Privacy Policy - Paywizard Corporate Website
24 May 2018

Privacy Policy

This privacy notice sets out how Paywizard Group Limited (“Paywizard”) uses and protects any information that you may provide to us when you use our website, products and services.
We respect your rights and privacy and are committed to ensuring that any information gathered on our website is confidential and only used in the ways which you have consented to.
Should we ask you to provide certain information, by which you can be identified when using our website, products and services, then you can be assured that it will only be used in accordance with this privacy notice and in line with the EU General Data Protection Regulations (“GDPR”).
We will not store data for longer than necessary for the purpose that it was gathered.
Paywizard will regularly review this policy and make changes when necessary. You should check the privacy notice to ensure that you are happy with the terms.  In the event that you are not happy with the terms, please do not enter any personal data. If we make any significant changes to this policy, we will communicate these to you.

What Data We Collect
Information is captured via our website contact form or marketing campaign landing pages and is provided voluntary.
We may collect and store the following information as applicable:

  • Name;
  • Contact information (e.g. e-mail address, telephone number(s));
  • Demographic information (e.g. country, preferences and interests);
  • Business metrics (e.g. subscriber numbers, churn rate, ARPU, etc.);
  • IP address and web activity (e.g. web pages visited, opening e-mails, etc.); and

What We Do With the Information We Gather
Paywizard requires the information to understand your needs and to provide you with the relevant service, and in particular for the following reasons:

  • Internal record keeping;
  • To improve relevant products and services;
  • To periodically send promotional communications (electronic and telephone) about new products and services, thought leadership or other information which we think you may find interesting based on the information that you have provided;
  • We may also use the information you provided to contact you for market research purposes; and
  • We may use the information provided to customise our website based on the interests you have indicated.

We may share relevant information with trusted third parties. We do not share data outside of the European Economic Area (“EEA”) unless a specific arrangement is in place to do so between the relevant parties. 

Where Is Data Stored?
We use third party providers, Salesforce and Pardot, to capture and store data.  This is done securely and in line with the requirements of the GDPR.

Security
Paywizard is committed to ensuring that the information you provide is secure. In order to prevent unauthorised access or disclosure, we have implemented suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and store.

Purpose of processing your data
Personal information provided by you is used to promote our products and services.  We also promote items that may be of interest e.g. company announcements, thought leadership, case studies, new partnerships, events we’re attending,
We can segment our promotional communications based on a range of factors e.g. your consented preferences, the information you have provided.
In general, marketing campaigns are promoted by e-mail and from time-to-time by telephone.

Consent
With effect from the 25th May 2018, we will provide a mechanism to facilitate consent to receiving relevant communications from us.
When you complete any form or campaign landing page on the website you will be asked to check two boxes to provide your consent:

  • To receiving marketing communications from us; and
  • That you have read and accept this privacy notice.

You can withdraw your consent at any time by sending an email to pwmarketing@paywizard.com or by clicking the unsubscribe link in any email received from Paywizard.
Alternatively, you can tailor your marketing preferences regarding communications from us by clicking the update your preferences link in any email received from Paywizard or by clicking this link here.

Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on our website, look for the box that you can check to indicate that you do or do not want the information to be used for direct marketing purposes; and
  • If you have previously agreed to us using your personal data for direct marketing purposes, you may change your mind at any time by withdrawing your consent as detailed above.

Paywizard will not sell, distribute or lease your personal information to third parties unless we have your express permission or are required by law to do so.  We may use your personal data to send you promotional information about selected third parties if you have selected that you are happy to receive such communications.
You may request details of personal information that we hold about you by contacting us in writing at the address below or by emailing dpo@paywizard.com
Data Protection Officer, Paywizard Group Ltd, Cluny Court, John Smith Business Park, Kirkcaldy, Fife KY2 6QJ.
If you believe that any information that we are holding on you is incorrect or incomplete, please contact us in writing or by email as soon as possible.  We will promptly correct any information found to be incorrect.

Data Subject Rights
Paywizard has a nominated Data Protection Officer (“DPO”), with responsibility for managing Paywizard’s policies, procedures and practices in relation to data protect.  Contact, for any purposes (e.g. to complain, to request details of information held, etc.)  can be made to the DPO in writing using the Paywizard address above or by emailing dpo@paywizard.com.

In compliance with the GDPR, you can contact us to:

  • Right to Subject Access Request (Article 15) – to request a report of the data that we hold on you;
  • Right to Rectification (Article 16) – to request us to update inaccurate/incomplete data that we hold on you;
  • Right to Erasure (Article 17) – to request us to remove your data from our systems (NB: in this instance, we will likely anonymise your data);
  • Right to Restriction of Processes (Article 18) – to request that we do not process incorrect data or where you have withdrawn consent for use;
  • Right to Receive Personal Data (Article 201) – to request that your data is provided to you to allow you to pass it to another company (this will be in a commonly used, machine-readable, format); and
  • Right to Object (Article 21) – to allow you to object to us holding your data where you believe we have no reason to hold it.

You may also contact our DPO in the event that you wish to make a complaint.  Contact can be made in writing or by email at dpo@paywizard.com.

Links to Other Web Sites
The Paywizard website may contain links to other websites of interest.  Please note that if you use these links, to leave our site, we have no control over the other website, therefore cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and we recommend that you review their separate privacy notices, as applicable.

How We Use Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard-drive.  Once you agree, the file is added and the cookie helps to analyse web traffic and when you have visited a particular site.  Cookies allow web applications to respond to you as an individual based on your interactions.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies.  However, if you decline cookies, this may prevent you from taking full advantage of our website, products and services.
Please read our Cookie Policy for more information by clicking this link.

 

This privacy notice is effective from: 24 May 2018

Contact us

For business enquiries please call +44 207 748 0098 or complete the form. For customer enquiries including subscription, billing, and support please complete the form, alternatively call our support team on 0344 855 7888.

We will always treat your personal information carefully and never sell it to other companies for marketing purposes.

Ticking the box indicates that you have read and agree to our Privacy Policy.

Marketing Preferences: We would love to provide you with details of our latest products, services and thought leadership. You can opt-out at any time. Please let us know if you would like us to contact you by selecting one of the options below:

Yes please I’d like to receive communications from Paywizard

No thanks I do not want to receive any communications