Subscription & billing - Paywizard Corporate Website
In that perfect

Moment

Deliver the experience of transaction – optimized & personalised
  • find
  • join
  • consume
  • upgrade
  • downgrade
  • bill
  • leave
  • win back

All the functionality you need to process and manage complex subscriptions and payments

Join

When a customer makes a decision to take action and sign-up to your subscription offer, the process has to be:

  • Easy – device agnostic process, minimal information collection
  • Instant – access to the service and content

The Paywizard Agile Platform has been built and continues to evolve and optimize these processes to create seamless customer experiences.

Bill

Daily, weekly, monthly, annually, one-off… it doesn’t matter what the billing cycle, currency, subscription package, upgrade, downgrade or holiday period customers expect just two things:

  • Accuracy – the bill is always right
  • Support – if it’s not, it is sorted out quickly, with minimum effort on their part

The Paywizard Agile Platform delivers everything you need to bill your customers accurately and efficiently.

What’s more, our Professional Services Team can help devise frictionless payment strategies, processes and management when customers need support to understand their bill and reduce churn.

Watch 'JOIN' focus group research Today

What do consumers really think about the sign-up process?  Have you asked them recently?  We have. We conducted focus groups across the UK and in the US to discover what consumers want and expect across each of the Decision Moments.

Flexible and responsive subscription, billing and crm management

The Paywizard Agile Platform excels at creating efficiency through streamlining the complex processes associated with pay-TV subscriptions. Our powerful integrated CRM and dynamic marketing tool transforms the transactional process into a relationship opportunity. The ability to communicate with customers at every point of the customer lifecycle across the Decision Moments, influencing both the rational and emotional mind-set increases ARPU and reduces churn.

Platform

  • Tier 1 Conditional Access partnerships
  • Real-time entitlement management
  • Hybrid architectures supported
  • Fully integrated shopping cart with device and platform combinations
  • Self-service
  • Mid-month billing adjustments

Professional services

  • Strategies to support Freeview periods and peak uplift
  • Technical integration support with 3rd parties

Insight services

  • Consumption by device and platform
  • Propensity modelling
  • Peak uplift analysis

CRM & Marketing

  • Extract segmented data from CRM for campaign execution
  • Real-time Insight Dashboard to guide segmentation
  • File format supports all leading email marketing systems
  • At a glance campaign results
  • Send ‘tactical’ personalised email messages via our platform
  • Fulfilment and warehousing

Centralised Management

  • Centralised console for all activity
  • Admin Manager
  • Service Management
  • Marketing Manager
  • Customer Service Rep interface
  • Insight Dashboard
  • Security Management

Outstanding Onboarding

  • Scoping and workshops to understand exact needs
  • Detailed delivery plan and process
  • Full integration programme
  • Team education
  • Seamless handoff to Account Management Team

Beyond the platform

Take advantage of our Professional Services Team for bespoke optimisation of subscriptions, offers and marketing campaigns.

Read more

Use our team of analysts and mathematicians to interrogate your data, propensity model and forecast so you can improve your outcomes

Read more
Chris Trueman

OUR PARTNERS

We work with a wide selection of Partners to create integrated experiences for your customers.

cisco
conax
verimatrix
irdeto
nagra kudelski

CONDITIONAL ACCESS

  • Conax
  • Verimatrix
  • Irdeto
  • Nagra
  • Cisco

ONLINE VIDEO PLATFORMS

  • Clearleap
  • Arqiva
  • Brightcove
  • Ooyala
  • Kaltura
  • The Platform
  • Quickplay
  • Xstream
  • Vimond

INTERACTIVE DEVELOPERS

  • Chroma
  • Easel TV
  • Ostmodern
  • TV App Agency
  • Netrange
  • Massive Interactive

PAYMENT PSP PARTNERS

  • World Pay
  • PayPal
  • Streamline
  • Global Iris

CONSULTANTS PARTNERS

  • Ideal Systems
  • Farncombe
  • Delloite
  • Accenture
  • OM and V Infatrade
  • Cap Gemini

“As a premium service, BoxNation’s customer experience at the critical registration and subscription stage must be second to none.

 

We chose PayWizard as our payment partner because the PayWizard payment mechanism is smooth, fast and secure and because it gives us the flexibility and scalability that we need for the future.”

Simon Green CEO box nation

Contact us

For business enquiries please call +44 207 748 0098 or complete the form. For customer enquiries including subscription, billing, and support please complete the form, alternatively call our support team on 0344 855 7888.