When a customer makes a decision to take action and sign-up to your subscription offer, the process has to be:
The Paywizard Agile Platform has been built and continues to evolve and optimize these processes to create seamless customer experiences.
Daily, weekly, monthly, annually, one-off… it doesn’t matter what the billing cycle, currency, subscription package, upgrade, downgrade or holiday period customers expect just two things:
The Paywizard Agile Platform delivers everything you need to bill your customers accurately and efficiently.
What’s more, our Professional Services Team can help devise frictionless payment strategies, processes and management when customers need support to understand their bill and reduce churn.
What do consumers really think about the sign-up process? Have you asked them recently? We have. We conducted focus groups across the UK and in the US to discover what consumers want and expect across each of the Decision Moments.
The Paywizard Agile Platform excels at creating efficiency through streamlining the complex processes associated with pay-TV subscriptions. Our powerful integrated CRM and dynamic marketing tool transforms the transactional process into a relationship opportunity. The ability to communicate with customers at every point of the customer lifecycle across the Decision Moments, influencing both the rational and emotional mind-set increases ARPU and reduces churn.
We work with a wide selection of Partners to create integrated experiences for your customers.
“As a premium service, BoxNation’s customer experience at the critical registration and subscription stage must be second to none.
We chose PayWizard as our payment partner because the PayWizard payment mechanism is smooth, fast and secure and because it gives us the flexibility and scalability that we need for the future.”