Reduce churn - Paywizard Corporate Website
In that perfect

Moment

Remember – coming back is always an option
  • find
  • join
  • consume
  • upgrade
  • downgrade
  • bill
  • leave
  • win back

Cancellation doesn’t have to mean the end of the relationship

Leave

Customers choose to leave for reasons often beyond your control. Often they just need a break, now the experience leaves the door open for later.

When a customer decides to leave they want:

  • No hassle
  • Accurate final billing
  • To feel valued
  • Personalised and relevant offer to stay

Win back

Winning customers back effectively is dependent upon great data and insight.

  • The right offer at the right time
  • Payment failure campaigns
  • Content related updates

Reduce churn today

We can help you with your churn reduction strategy based on our 18 years’ experience of working with over 100 pay-TV companies. So, whether you want to incentivise customers to either stay or return, we can help you with both. Our Paywizard Agile Platform can facilitate ‘subscription holidays’ and can help you to optimise the time between cancellation and final bill.

Platform

  • Cancellations scheduled for end of billing cycle
  • Self-service
  • Output data based on propensity to churn for marketing activity
  • Payment failures
  • Insight Dashboard – monitor cancellations in real-time

Professional services

  • Advanced Anti Churn marketing programmes
  • Reactivate – payment failure campaigns

Insight services

  • Bespoke Churn analytics

CRM & Marketing

  • Extract segmented data from CRM for campaign execution
  • Real-time Insight Dashboard to guide segmentation
  • File format supports all leading email marketing systems
  • At a glance campaign results
  • Send ‘tactical’ personalised email messages via our platform
  • Fulfilment and warehousing

Centralised Management

  • Centralised console for all activity
  • Admin Manager
  • Service Management
  • Marketing Manager
  • Customer Service Rep interface
  • Insight Dashboard
  • Security Management

Outstanding Onboarding

  • Scoping and workshops to understand exact needs
  • Detailed delivery plan and process
  • Full integration programme
  • Team education
  • Seamless handoff to Account Management Team

Beyond the platform

Take advantage of our Professional Services Team for bespoke optimisation of subscriptions, offers and marketing campaigns.

Read more

Use our team of analysts and mathematicians to interrogate your data, propensity model and forecast so you can improve your outcomes.

Read more
Debbie Leishman

Our Partners

We work with a wide selection of Partners to create integrated experiences for your customers.

cisco
conax
verimatrix
irdeto
nagra kudelski

Conditional Access

  • Conax
  • Verimatrix
  • Irdeto
  • Nagra
  • Cisco

Online video platforms

  • Clearleap
  • Arqiva
  • Brightcove
  • Ooyala
  • Kaltura
  • The Platform
  • Quickplay
  • Xstream
  • Vimond

Interactive developers

  • Chroma
  • Easel TV
  • Ostmodern
  • TV App Agency
  • Netrange
  • Massive Interactive

Payment psp partners

  • World Pay
  • PayPal
  • Streamline
  • Global Iris

Consultants partners

  • Ideal Systems
  • Farncombe
  • Delloite
  • Accenture
  • OM and V Infatrade
  • Cap Gemini

“Viewers today want to be able to view a range of content in one place, but don’t want to go through the hassle of signing-up and paying every time they want to watch something different. For us, being able to support content providers, and provide subscribers with a hassle-free service, is our number one priority.

Paywizard is a recognised leader in pay-TV subscription management and understood the challenge of having multiple content providers on our platform. The Paywizard Agile Platform provides us with a wealth of functionality, not only ensuring subscribers can pay for their favourite content simply, but that as a business, we can also drive revenues.”

Jan Wendt CEO

Contact us

For business enquiries please call +44 207 748 0098 or complete the form. For customer enquiries including subscription, billing, and support please complete the form, alternatively call our support team on 0344 855 7888.