Customer Retention - How We Do It - Paywizard
In that perfect

Moment

What do you do when they want more or less?
  • find
  • join
  • consume
  • upgrade
  • downgrade
  • bill
  • leave
  • win back

We make the experience perfect. Regardless.

upgrade

Your customer is open to more. Are you making the most of educating them and giving them access to great offers to extend their subscription across your product portfolio?

Paywizard helps you to monetize your portfolio across your active base and increase ARPU.

downgrade

Switching off services, or taking a subscription holiday should be easy and pain free for the customer.

The Paywizard Agile Platform provides an easy to use interface for customers to self-service and manage their account.

Delivering happy customers and ARPU

We believe that the customer experience should be easy and intuitive. Customers increasingly demand control and want self-service functionality so they can pick and choose how and when they consume services. So, if you want to offer customers a ‘ holiday’ or reward them for their loyalty, or simply understand why they are downgrading, we can help.

Platform

  • Tier 1 Conditional Access partnerships
  • Real-time entitlement management
  • Hybrid architectures supported
  • Fully integrated shopping cart with device and platform combinations
  • Self-service
  • Mid-month billing adjustments

Professional services

  • Strategies to support Freeview periods and peak uplift
  • Technical integration support with 3rd parties

Insight services

  • Consumption by device and platform
  • Propensity modelling
  • Peak uplift analysis

CRM & Marketing

  • Extract segmented data from CRM for campaign execution
  • Real-time Insight Dashboard to guide segmentation
  • File format supports all leading email marketing systems
  • At a glance campaign results
  • Send ‘tactical’ personalised email messages via our platform
  • Fulfilment and warehousing

Centralised Management

  • Centralised console for all activity
  • Admin Manager
  • Service Management
  • Marketing Manager
  • Customer Service Rep interface
  • Insight Dashboard
  • Security Management

Outstanding Onboarding

  • Scoping and workshops to understand exact needs
  • Detailed delivery plan and process
  • Full integration programme
  • Team education
  • Seamless handoff to Account Management Team

Beyond the platform

Take advantage of our Professional Services Team for bespoke optimisation of subscriptions, offers and marketing campaigns.

Read more

Use our team of analysts and mathematicians to interrogate your data, propensity model and forecast so you can improve your outcomes

Read more
Jonathan Guthrie

OUR PARTNERS

We work with a wide selection of Partners to create integrated experiences for your customers.

cisco
conax
verimatrix
irdeto
nagra kudelski

CONDITIONAL ACCESS

  • Conax
  • Verimatrix
  • Irdeto
  • Nagra
  • Cisco

ONLINE VIDEO PLATFORMS

  • Clearleap
  • Arqiva
  • Brightcove
  • Ooyala
  • Kaltura
  • The Platform
  • Quickplay
  • Xstream
  • Vimond

INTERACTIVE DEVELOPERS

  • Chroma
  • Easel TV
  • Ostmodern
  • TV App Agency
  • Netrange
  • Massive Interactive

PAYMENT PSP PARTNERS

  • World Pay
  • PayPal
  • Streamline
  • Global Iris

CONSULTANTS PARTNERS

  • Ideal Systems
  • Farncombe
  • Delloite
  • Accenture
  • OM and V Infatrade
  • Cap Gemini

“Extending audience reach without compromising security is one of the biggest challenges facing premium content broadcasters today. As a sports broadcaster with high value content like premier league football and rugby union this is especially true, we have chosen Paywizard to help us overcome this challenge. Its robust platform and extensive experience in the media industry make it an ideal partner for such an important part of BT Sport.”

Marc Watson Former CEO BT TV

Contact us

For business enquiries please call +44 207 748 0098 or complete the form. For customer enquiries including subscription, billing, and support please complete the form, alternatively call our support team on 0344 855 7888.