SUSANNE ANDERSON - Paywizard Corporate Website
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SUSANNE ANDERSON

Head of Client Services
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SUSANNE ANDERSON

Head of Client Services
Clients I have worked with:

I have over 20 years’ experience delivering outstanding customer service.  I started out in response handling and call centre management working for TUI and Patientline where I was exposed to large scale operations and management. At Paywizard my passion is for our clients – working with them everyday helping them to solve real business problems through the innovative use of our expertise and technology. I was heavily involved in the Digital UK progamme and have a significant amount of operational switchover experience to share with other countries, thinking of, or in the process of switching analogue off.

  • 2015 TO PRESENT - ITV

    Responsible for overall management of the account and all operational management. Including key seasonal peak management of viewer support in line with programming –Britain’s Got Talent, X Factor, I’m A Celebrity etc. as well as on-going business as usual support.

  • 2012 - PRESENT DIGITAL UK / FREEVIEW

    I am responsible for the overall operational management of the account.  I have been with Digital UK which was later merged with Freeview since early 2012 when we had our biggest / most challenging switch over period (London).  I also managed National / regional retune events, frontline consumer support for the Olympic games (BBC) and Wimbledon as well as supporting on going DTT EPG updates and new channel launches. Recently I have been involved in helping steer the launch of the Freeview service “FreeView Play” which is in its initial growth period.

  • 2009 TO PRESENT RHF

    Responsible for overall management of the account and all operational management for this DTT and DSAT account.

  • 2009 - TO PRESENT RACING UK

    Responsible for overall management of the account and all operational management. I have been with Racing UK since Paywizard was awarded the contract when Setanta / RUK separated in 2009. I have supported / implemented Agile migration and the Anywhere launch and currently provide a device management service.

  • 2009 - PRESENT PORTLAND

    Responsible for overall management of the account and all operational management for this DSAT and YouView account.

  • 2009 - 2013 ZEE TV

    Responsible for overall management of the account and all operational management, including key calendar event management for cricket championships and ticketing events such as the Bollywood TV Awards.

  • 2009 - 2011 WRAP

    I was responsible for overall management of the account and all operational management for Waste Aware Scotland.

  • 2005-2008 TOP UP TV

    I was responsible for overall management of the account and all operational management –  with a peak with 500k subscribers, I supported and guided the team through the change to broadcast service from purely live stream to DTR downloaded content service.

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