Facing the perils of failed customer experience:

Why pay-TV operators need to love their subscribers

Download paper

white box
white boxwhite box

white box

Poor customer experience is costing the pay-TV industry billions in lost revenue each year. Providing a positive customer experience is now a crucial success factor for all pay-TV providers if they want to attract, retain and build customer loyalty. Simply relying on a decent content offering at a reasonable price is no longer nearly enough for todays’ pay-TV subscribers. Subscribers want much, much more!

Our new survey of over 6,200 consumers in Australia, Brazil, Germany, Singapore, the UK and US examines consumer attitudes and actions when it comes to customer experience and TV spending, revealing how essential it is to show some love to all subscribers.

Content may be king but ignore customer experience at your peril – download your free copy of the research





We would love to provide you with details of our latest products, services and thought leadership. You can opt-out at any time. Please let us know if you would like us to contact you by selecting one of the options below:

Yes please I’d like to receive communications from PaywizardNo thanks I do not want to receive any communications

Love Your SubscribersPaywizard

© Paywizard 2016