TIME IS TICKING...
YOU ONLY HAVE 90 DAYS TO MAKE YOUR SUBSCRIBER LOYAL
Once a subscriber joins your TV service, how do you make them loyal long term? The first 90 days of a subscription is critical to create a great experience for subscribers. Operators must:
- Proactively engage a subscriber
- Get them familiar with their new TV service
- Bill them properly and encourage as much content consumption as possible.
These expert tips comes from the second ebook of our seize the moments series, exploring what it takes to win the critical 90 day battle for consumer loyalty.
Discover practical advice to maximise subscriber satisfaction and loyalty, fight churn and increase ARPU over the long term.