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MAKING A DIFFERENCE FOR PAY-TV COMPANIES

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PayWizard has been providing Top Up TV with a complete end-to-end pay TV service since late 2003.

Top Up TV benefits from an extensive range of PayWizard’s Payment and Subscription Platform products and services. Top Up TV benefits from an extensive range of Paywizard’s Payment and Subscription Platform products and services. Powered by PayWizard Agile, the service uses Paywizard Payments for its web transactions and makes full use of the complex subscription, product bundling and offers and discounts capabilities. Top Up TV also makes full use of Paywizard Operations managed services to support its operation.

Providing Top Up TV with a complete end-to-end pay TV service for PPV on DTT and online

About Top Up TV

Top Up TV – is the only broadcaster in the UK offering pay TV subscriptions to supplement Freeview channels on a DVB-T service. Launched in March 2004, it offers additional premium channels on an ‘on demand’ subscription basis (i.e. no annual contract), from content providers such as SKY Sports, ESPN, and NBCUniversal through PictureBox Movies. Top Up TV can be received by DVB-T DVR set-top box with a built-in card slot for Top Up TV, or a TV with a built-in card slot via a CI+ CAM adaptor.

CHALLENGE

As a new service, it was important for Top Up TV that from the start the correct operations and processes were put in place, to allow for the planned growth of the business. It required a partner with both the technical and operational experience to take on a proactive role.

The channel launch faced many demanding and challenging issues from the start, such as legacy equipment, multiple service offerings, physical set top box and viewing card distribution, sophisticated discounting and customer acquisition and support. Those challenges were met through effective project management and collaboration between Paywizard, NAGRA who provided the broadcast stream, and Top Up TV.

As an on-going developing business, Top Up TV’s future requires focus on three key areas: retaining its existing subscriber base, new customer acquisition and offering additional services.

WHY PAYWIZARD

Sector knowledge – Paywizard has extensive sector experience in providing solutions and technical infrastructure within the pay TV market having launched over 60 independent TV channels and as such was chosen as the strategic partner for both launch and long term support.

Partnership approach – Paywizard’s vast experience in the digital broadcast market, together with the strong partnership approach taken, meant that a number of proactive as well as cost effective technical solutions were identified and implemented successfully. These included Paywizard installing a server and interface with the encryption software into their own operation, thereby operating a successful broadcast encryption system on the UK DTT platform on Top Up TV’s behalf.

Adaptability – As its business evolves, Top Up TV has required flexibility and the ability to adapt to often fast-changing plans as new platforms and technologies are adopted. Paywizard is well placed to meet these demands and proactively work alongside Top Up TV to ensure they can fully develop monetization strategies whilst keeping pace with changing business models and changes in direction.

Flexibility and innovation – Paywizard’s ability to deliver speed to market, quality of service, high scalability and ‘future proofing’ were the key drivers. This required considerable flexibility, innovation and technical expertise from the PayWizard team to ensure a successful and timely delivery.

KEY SOLUTION DELIVERABLES

As a trusted media specialist, Paywizard provides Top Up TV with a comprehensive, scalable and adaptable service. Top Up TV benefits from the entire range of products and services delivered by the Paywizard Payment and Subscription platform.

Through our single customer view and detailed real-time activity reports, Top Up TV gains valuable, actionable marketing information. This is based on transactions, campaign effectiveness, consumption patterns and revenues generated and can be used to drive the development of effective, personalised promotions, and informed and creative cross-platform marketing opportunities.

Paywizard expanded its fulfilment operations to include not only the on-going requirements for high volume customer account management, but also to accommodate a secure viewing card scanning and fulfilment facility.

Top Up TV has evolved its service over time into offering a sophisticated range of products and services that have been managed and fulfilled through Paywizard’s functionally-rich suite of supporting systems – including retailer distribution of set top boxes, CAMs and viewing cards.

Payment services include support for Top Up TV’s SVoD service, which can be purchased from within a full shopping cart alongside any hardware required.

Paywizard supports Top Up TV with marketing functions and plays a critical role in Top Up TV’s retention strategy as well as new customer acquisition. Paywizard also is a core contributor in cross- and up-selling new products and services, including cross-selling with partners.

 

BENEFITS

Cost effective – Top Up TV benefits from the cost savings inherent in exploiting the shared technologies, resources and services that Paywizard delivers, enabling them to minimise TCO and increase profitability.

Scalable – We’ve enabled Top Up TV to launch and grow their service and to evolve significantly over the years, incorporating changes driven by the increasingly sophisticated demands of a highly competitive digital marketplace.

Partnership approach – Throughout our partnering relationship with Top Up TV, Paywizard has supported their changing business models, providing them with the ability to scale revenue streams by leveraging our productised and mature systems.

Adaptable – Paywizard enabled Top Up TV to create a wholesale environment as another initiative for increasing revenues, backed by Paywizard’s cost-effective customer services.

Flexible – Paywizard facilitated Top Up TV’s moves to exploit further platforms such as online, IVR technology and digital service delivery, proving crucial in ensuring success.

Future proofed – Paywizard is a media specialist, sharing similar goals and aspirations to Top Up TV such as making use of emerging platforms (e.g. connected TV, YouView). The Paywizard platform’s comprehensive capabilities provided Top Up TV with confidence that its investment in the platform will be future-proofed and it could participate in a long term roadmap focused on the media industry.

“Partnering with Paywizard was a strategic choice critical to the success of Top Up TV...we are confident that we chose the only business partner capable of helping us achieve what we needed to right from the start. During the start-up period of any new business, it is crucial that you get the operation and processes right, otherwise these can become harder and very costly to fix later on down the line.”

David Chance Chairman, Top Up TV

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