Owned by Comcast Corporation, NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information. The company owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant TV production operations, a leading TV group, world renowned theme parks, and a suite of Internet-based businesses.
Its PictureBox Video on Demand (VoD) movie service offers a selection of movies, from a variety of major film studios, for a monthly subscription. Available through several TV broadcast platform partners or via the internet using the PictureBox Player, the service is available in the UK, Poland and Singapore.
NBCUniversal launched its PictureBox Player in March 2011 and required a replacement for its existing CRM and payment solutions. The company wanted to take full advantage of monetization opportunities presented by multiple platforms. A new solution was being sought for its PictureBox Player to manage subscriptions on multiple platforms and devices NBCUniversal required a solution that was secure, robust and flexible and with the capability to be seamlessly integrated with other third parties providing playout and front end for the service.
Following a search for alternative CRM and payment providers, NBCUniversal has selected the Paywizard Payment and Subscription platform to further enhance its existing service and create compelling user experiences that embrace new platforms. Paywizard provides all its requirements in an accredited Level 1 PCI DSS compliant environment designed for pay TV and other media companies.
PayWizard’s robust and scalable offering optimises delivery and monetization of all content types to multiple devices over existing and new digital platforms. The Paywizard solution combines payment processing, intelligent subscriber management technology and customer service operations to make end to end solutions that enhance the consumer’s experience across all screens.
Paywizard’s robust and scalable offering is ideally positioned to optimise delivery and monetization of all content types to multiple devices over existing and new digital platforms. Based on its award winning modular platform, the Paywizard solution combines payment processing, intelligent subscriber management technology and customer service operations to tailor-make end-to-end solutions that enhance the consumer’s experience across all screens.
NBCUniversal is using Paywizard Agile, a powerful subscription management system designed to manage all aspects of multi-channel pay TV operations, including multiple payment types and subscriptions across a host of devices.Paywizard Agile’s device agnostic gateway, which communicates with a diverse range of consumer products, from mobile phones, tablet devices, laptops, desktops and smart TVs. The Paywizard solution is also integrated into NBCUniversal’s third party platform and web front end. Using its open APIs, Paywizard was able to work closely with a range of different agencies to ensure the platform was fully integrated into the existing service. PictureBox Player is currently available via web, iOS, Android and connected TV, with plans to extend including the addition of more connected devices such as XBox 360.
Reduced time to market and reduced risk – Paywizard’s media specialist experience means it can launch quickly and on time, putting in place the required infrastructure and trained resources.
Effective data – NBCUniversal can create effective marketing strategies based on real-time actionable data, leading to increased ARPU.
Integrated approach – the Paywizard platform is designed to be fully interoperable with 3rd party media systems.
Cost-effective customer services –Paywizard’s Operations service, supports and retain subscribers.
High availability – Paywizard provides a flexible and scalable solution to handle high volumes.
Reduce costs – Paywizard can minimise TCO and increase profitability, with the ability to scale revenue streams by leveraging our productised and mature systems.
Simple sign-up – a one-step payment and subscription process provides a compelling user experience that reduces customer payment process abandonment.
Media expertise – Paywizard’s experience and resources means NBCUniversal benefits from expert systems and knowledge whilst keeping down costs.
“The Paywizard solution combines payment processing, intelligent subscriber management technology and customer service operations to make end to end solutions that enhance the consumer’s experience across all screens”