Filter by theme: AllData insight/AICustomer AcquisitionGrow ARPUReduce Churn Making the most of data throughout the customer lifecycle Consumers want the best service and if operators don’t give it to them, they’ll find it somewhere else. So how do you keep customers satisfied? Find out... IBC2019: The Weekend Round Up It's been a busy show - find out some of the top stories from IBC 2019 in our blog. Use AI to gain insight and subscriber loyalty with Paywizard at IBC 2019 The Paywizard team have arrived in Amsterdam for IBC2019, and we are can’t wait for the doors to open. Discover what we have in store for the... The Challenge of Defining an Analytics Strategy for Pay-TV We recently surveyed US operators to discuss their analytics capabilities, and this highlighted a number of key analytics challenges. Pay-TV Analytics: Who are the Leaders and Laggards? We sat down US TV providers and discovered that customer experience is critical. But who’s coming out on top so far, and who is lagging behind? Subscriber Intelligence: Best Practise Recommendations from US Operators Are you having difficulty using data to gather intelligence on your subscribers? Don’t worry, you’re not alone. Find out more in our blog. The importance of using data and analytics throughout the customer lifecycle We recently sat down with US Broadcasters, Online Video Providers and Telcos discussing customer experience and the use of data analytics. NAB 2019: Future Trends Wrap Up For those not at NAB 2019 we’ve wrapped up a few of the hot trends for you. Read our blog to find out more. Viva Las Vegas: NAB Show 2019 The Paywizard team are in Las Vegas for NAB Show 2019 and this year, we’re delighted to be exhibiting on the Microsoft Stand (#SL6716). Apple TV Plus: Is it worth the hype Apple hosted a special event in California announcing its own streaming app, Apple TV+, with a range of original content - but what are the experts saying? Forget ‘Netflix and Chill’… Learn ‘New Trix and Thrill’ at Datafest 2019 Paywizard are getting ready for Data Talent Scotland 2019 to showcase what we have to offer to graduates around the country. BVE 2019: MACHINE LEARNING AND OTT DISRUPTION Paywizard are at BVE 2019 in London, the UK's largest Broadcast, Production and Media Tech event. Top AI Christmas Gifts for Techies Some of the best AI gifts available on the market, the perfect gifts for techies. Quality of Service: Why you should be proactively reaching out to customers having issues A proactive approach from operators will give customers ease of mind when experiencing service problems. Find out more in our blog. Data and Analytics: Advice from European TV Operators We’ve brought together some of the best advice from operators to help you along the way and overcome some of the biggest data and analytics challenges. Is your Data and Analytics at the root of customer pain points? We interviewed European TV organisations to see where they are using data analytics to improve communications. Read our blog to find how they are doing. Three Ways Paywizard Singula™ Uses Data and Analytics to Improve Customer Experience Find out how Paywizard Singula uses data and analytics to improve the overall experience customers have with their TV service and how it can help operators. Help, I can’t use data and analytics to engage customers – European Service Providers We interviewed C-level executives from European TV organisations and one thing was clear, they’re failing to deliver what consumers are looking for. Hello Amsterdam! Visit Paywizard at IBC 2018 The Paywizard team are ready to go for IBC 2018. Find out what we have planned for the show and visit us in Hall 14 Stand G27. Gearing Up for IBC Show 2018 With IBC 2018 only a few weeks away, read our blog to see what Paywizard has planned so far this year for the show. Paywizard and Digital UK – The Journey So Far Over the years, we’ve supported Digital and Freeview, starting with the UK Digital Switchover in 2007. Find out about how we’ve helped in our blog. Scoring the Customer Journey Customer experience is a critical factor in building and growing subscriber relationships, so how are operators stacking up in the eyes of their consumers? On the Day Support for Pay-Per-View Events It’s been over 18 years since we first started supporting PPV clients to fully manage their events. Read our blog to find out how we do it. Where TV Operators are Failing: The Top Negative Interactions Customer experience is a hot topic in the pay-TV industry, but how are operators stacking up? Find out in our blog and download our research. How to reduce churn with predictive analytics and personalised offers Watch our video to see how to use predictive analytics to spot churners before they leave and provide personalised offers to persuade them to stay. How to proactively engage with existing customers to Grow ARPU The Paywizard and Diagnal solution can help you to target existing customers with packages or content suited to them. Watch our video to find out more. How to Increase Acquisition Through Targeted Marketing Campaigns Watch our video and discover how the Paywizard and Diagnal solution can help TV providers to increase acquisition through targeted marketing campaign. OTT services stepping up their game with sporting rights OTT video services are taking the sports world by storm, securing rights to football, tennis, American football and more. Read our blog to see how this is... Grow Your Customer Base with Superior Customer Experience We are in the golden age of consumer choice for TV and video. Discover consumer intentions over the next 6 months and how to acquire subscribers in... Paywizard Through the Years: 20 years on Throughout the years at Paywizard, we’ve achieved a lot and it’s amazing to see how the company has grown. Read our blog to find out more. Welcome to Fabulous Las Vegas The Paywizard team have arrived in vegas ahead of NAB 2018. Find out more about what we have in store for the show. Your Solution for Intelligent Customer Engagement The critical challenge for pay-TV and OTT operators is to understand their customers and use subscriber data to capture actionable insights. NAB 2018 Survival Guide Paywizard has been attending NAB Show in Las Vegas for over 10 years and we've pulled together some of our best survival tips. The Reality of what Consumer’s Want Brand-new research from Paywizard highlights the reality of consumers attitudes towards customer experience. Find out more. NAB 2018: A Sneak Preview The Paywizard team are getting ready for NAB 2018, find out what we have in store for the show in our blog. Customer Experience and Data at the forefront of BVE 2018 Paywizard attended BVE 2018. Read our blog to find out more about a few of the seminars focusing on Customer Experience and Data. Content Overload causing a growth in UX and personalisation User experience was a talking point at BVE 2018 in the Connected Media Europe Theatre. Game On for Sports broadcasting The sports industry has been growing for years and with eSports, OTT and PPV being as popular as ever. Pay-Per-View: Back by Popular Demand With consumer viewing habits changing, read our blog looking at the Pay-Per-View market. How to run a successful Pay-Per-View event The pay-per-view market is growing quickly, but where do you start if you’ve never delivered a PPV event before? Read our blog for some top tips. Ostmodern CEO Tom Williams shares the importance of building relationships with your customers In our interview, Tom looks at the key challenges operators face with UX, building strong brand experiences and the differences between SVOD and PPV. 5 Key Trends from IBC 2017 With industry news and trends announced throughout IBC 2017, Paywizard has brought together 5 of the key trends we would like to share with you. A sneak peek into what Paywizard have in store for IBC 2017 The Paywizard team have just arrived for IBC 2017 and are more excited than ever to take part as exhibitors during the shows 50th birthday. Discover Paywizard and Ostmodern’s brand new PPV solution, Venue Paywizard and Ostmodern launch Venue, our brand new plug and play solution for pay-per-view. How to use data analytics to drive targeted customer experiences Massive CEO, Ron Downey, discusses the importance of using data to optimise user experience and what makes Paywizard and Massive great partners. Video Blog: Customer Centric UX with Paywizard and Massive Watch our CEO, Bhavesh Vaghela, discussing how we leverage our data and insights with Massive’s expertise in front-end UX to deliver a targeted front end. Start putting customer experience first with Paywizard at IBC 2017 Watch our CEO, Bhavesh Vaghela discuss all things IBC in our video blog. Paywizard joins the UX revolution with Massive Find out all about Paywizard and Massive's new partnership and joint solution for OTT providers. Paywizard are pedalling towards IBC 2017 The Paywizard team are busy bees in the middle of our final preparation ahead of this years’ special 50th birthday event at IBC. Why US Operators should focus on relationship building with their subscribers Kagan predicts US pay-TV operators will lose 10.8 million subs by 2021. What can you do to help this? Money, Money, Money - The power in your subscriber's wallet Competition has never been stronger in the TV market with many different types of TV services fighting for consumer attention and share of wallet. 5 Top Tips for Exceptional Customer Engagement A customer has just signed up to your TV service and started to consume content – but what happens next? Find out in our blog. How is ‘Big Data’ influencing OTT TV? Take a look at our blog looking at how 'Big Data' is influencing the OTT TV industry. Video Blog: Content is not 'King' - your customers are! Watch Andrew Burke talk discuss the typical mistakes operators make when managing their customers and provide insight into a more personalised experience. Video blog: The TV market is shifting from being content-centric to customer-centric. Watch our CEO, Bhavesh Vaghela discuss all things IBC in our video blog. Ben Keen’s NAB 2017 wrap up Ben Keen, former Chief Analyst at IHS, talks us through four of the big highlights from NAB 2017. Video blog: Delivering a data-rich 360-degree subscriber view for pay-TV operators including predictive churn analytics Watch the interview with Bhavesh to find out more about the Paywizard and Genius Digital's predictive churn analytics. Paywizard integrates with Cisco’s Infinite Video Platform Paywizard is pleased to announce that Cisco has welcomed the company as the latest vendor to integrate its solution into Cisco’s Infinite Video Platform. Guest blog: Delivering the best customer experience should be the top priority for pay-TV operators at NAB this year Ben Keen talks about the key trends in the market and share his thoughts on what operators should be looking out for on the show floor. Guest blog: ‘Connecting with the consumer’ is the key challenge for TV operators Gay Bell talks about todays’ connected consumer and how operators need to face their biggest challenge of all – connecting with the consumer. Guest blog: Delivering predictive churn analytics and rich viewing data insight for pay-TV operators Giles Cottle from Genius Digital, the experts in TV analytics, talks about the new partnership with Paywizard Guest blog: The challenges of big data for the TV industry on the eve of NAB Genius Digital are the experts in TV analytics and Giles Cottle shares some insight into the challenges of big data for the TV industry. How to Love Your Subscribers When They Leave The Ups and Downs of Customer Relationships Two Critical Moments to Spread Love How to Love Your Subscribers From the Very Start Cord Cutters, Shavers and Nevers, Oh My! While Content May Be King, Customer Experience is Queen A duel for the HDMI slot OTT TV challenger brands hot on the tail of Netflix and Amazon The Generational Gap is Closing Among Pay-OTT Subscribers Dashing Through the Sand - Christmas TV Viewing in APAC Santa Claus is Coming to the Americas - Where OTT Reigns Supreme The Big Switch On - Christmas TV in Europe Long-term loyalty an issue amidst a boom in OTT-TV subscribers in Singapore, Paywizard survey reveals US online pay-TV subscriptions projected to soar this Christmas but providers will struggle to keep them, Paywizard survey reveals ‘Tis the Season to Watch TV...Fa la la la la, la la la la The Great Migration: Moving from Billing-Based to Subscriber-Centric The Evolution to a Subscriber-Centric Approach Is Content Enough to Keep Customers Loyal? Think Beyond Billing - Part Two: 8 Easy Steps To Help with Migrating Think Beyond Billing - Part One: Preparing For Change Easy Exit, Welcome Return Leveraging Data to Combat Customer Churn Key trends from IBC – a weekend round up Seven things you didn’t know about Paywizard Are consumers really deserting linear television? Pay-TV operators need to develop data-driven CRM strategies to win battle against churn, study shows Paywizard + OVPs = a Match Made in Pay-TV Heaven We will be at IBC, Amsterdam from 9th – 13th September helping you love your subscribers Pause for Summer: The Power of Seasonality As a key component of subscriber management, TV operators should pay close attention to seasonal trends, offering the flexibility to consumers. Some consumers just want to press pause on their TV subscriptions Proactive Engagement -- The Road Less Travelled Help Can’t Come Fast Enough for Pay-TV Customers Billing – It’s Not Just About Collecting Payment Tapping into the Expat pay-TV Community Digital TV Switchover is Headed Your Way, Are You Ready for This? The digital TV switchover is coming, who will you trust to lead your region through the change? For help with your project contact us. Cable TV subs under threat as Americans ‘feel the love’ of internet TV providers US consumer focus groups show that cable TV providers need to dramatically improve customer service to compete with internet TV players The Difference Between Loyal Fans and Fair-weather Friends The difference between pay-TV loyal fans and fair-weather friends and how to win within the 90 day window of opportunity. Pay-TV Consumers: 90 Days to Woo them or Lose them Paywizard enhances ‘Bill’ moment to help pay-TV operators drive subscriber ARPU and reduce churn Enhanced functionality within Paywizard Agile offers greater visibility into subscriber billing processes to proactively manage the risk of churn. Deal or No Deal – Leveraging the Free Trial to Increase Pay-TV Customer Acquisition The Significance of Human Interaction in Pay-TV Customer Acquisition 7 Ways to Find and Engage Your Target Audience via Social Media Best Practices for Creating a Stellar Sign Up Process We will be at Broadcast Asia, Singapore from 31st May – 3rd June Key trends from Nab Show 2016: Part Two Six of the best: Key trends from Nab Show 2016 NAB Conference - Day 1 Highlights What Does #NetflixEverywhere Mean for TV Operators? We will be at NAB, Las Vegas on 18th - 21st April Seven trends from CABSAT 2016 Paywizard visits CABSAT 2016 Meet the Paywizard team at CABSAT 2016 Subscriber Management is Not Just Billing – it’s About the Customer The battle for Pay-OTT TV customers hots up as Netflix lays down the gauntlet CES enables the mobile OTT TV revolution – but can’t do it singlehandedly OTT creates the ‘event’ experience, however big or small 52% of Consumers Worldwide Planning to Stream OTT TV for Christmas ‘Internet TV set to overtake free UK catch up services this Christmas’, says Paywizard survey ‘Online TV competition heats up as half of Singaporeans prepare to pay for Internet TV this Christmas’, says Paywizard survey ‘Germans want Internet TV this Christmas, but are least likely to pay’, says Paywizard survey ‘Three quarters of Brazilians to use Internet TV services this Christmas’, says Paywizard survey ‘Australian Internet TV to get Christmas boost but content drought may hamper loyalty’, says Paywizard survey 39% of UK Consumers Expected to Watch Internet TV this Christmas 62% of US Audience Considering Multiple Internet TV Services for Christmas 43% of Australians Plan to watch Internet TV this Christmas 50% of Singaporeans to Stream Internet TV this Christmas 50% of Brazilians Will Sign Up for Internet TV this Christmas 41% of Germans Plan to Stream Internet TV this Christmas ‘OTT is for Christmas, but not always for life’, says new Paywizard research OTT TV market set to double this Christmas Subscriber Insights Will Help SVOD Providers Avoid Netflix’s “Inability To Collect” Hiccup The Rise of OTT at IBC Paywizard Targets New Territories With Its Marketing-Centric Subs Management Paywizard Talks OTT & Set Top Subscription Management at 2015 IBC Show IBC 2015 - Paywizard shows how subscriber management is the key to unlocking profits Owning your Customer – Making subscriptions more than just a payment Changing the channel – a case for commercialising elements of the BBC Payments Without Borders Dan Britcher - interviewed live at Connected Media IP NAB2015 Paywizard puts the Profit into Pay-TV with NAB Debut Paywizard Extends Global Footprint with Official Asia Pacific Launch Net Neutrality - Who’s Going to Pay? The power of the cloud: Helping to streamline the business of content monetisation Monetising Multiscreen in the Middle East Adding value to content everywhere through personalisation A virtual 2014 NAB Show The 6 golden rules of subscriber management It’s the back of the net for BT Sport SMS 2.0 - What’s it all about?